Expectations

On Tuesday February 4, 2020, I woke up and turned on the news, expecting to find the results of the Iowa caucuses. And, what do I get … nothing. The morning paper headline, “Iowa Caucus Chaos”. It’s a shock when our expectations are not met.
 

It’s an interesting thing to consider, expectations. We all have them. Some are high, some moderate, and some low.  Some may even have strong beliefs about expectations. “I work hard, and I expect you to do the same.” “I expect you to make me proud.” “I don’t have any expectations and I’m never disappointed.” One of my beliefs, “If you say you are going to do something, do it.”  

Expectations are often not stated explicitly. We ‘expect’ that the other person already knows our expectations. And we are shocked when our expectations are broken. The employee who steals from the company coffers. The spouse who criticizes you in public in front of friends and strangers. Your child who lies to you. Your friend who betrays you.  

At work we have performance appraisals. Expectations are the foundation for this process. That’s why the process is so challenging. Often, the expectations are not clear, not well defined. What is expected may not be spelled out. And, even if the goals are clear, how to do the job is often not clearly articulated. No one ever told the brash sales super star that being nice and courteous is important too.  

Meeting expectations is one definition of quality. I ordered French toast and bacon last week. I got the French toast, and the bacon came five minutes later. Did I need to tell the server that I wanted both at the same time? When expectations are not met, we have a problem.  
 
Why is it important to be aware of expectations? I have them. You have them. We all have them. The question is, are they the right expectations? Are they realistic? Half the marriages in America end in divorce. Expectations not met. Half the people at work are not engaged in their job, they are anxious or depressed, or a little of both. If you expect life to be easy, with no pain or sorrow, no difficulties or illness, a blissful existence until the day you die. LOL, and that’s not short for lots of love.